Help & FAQs
Answers about ordering, shipping, tracking, returns, and support.
Browse FAQs or contact us for order support. Policy details are in Privacy, Terms, and Shipping pages.
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Any problem with the product?
Navigate to the Footer of our website and click on "Contact Us" to report your issue. Email us at contact@mechatronlab.com with your order details and clear description of the problem. Attach photos or videos of the product issue to help us resolve it faster. Our support team will get back to you within 24-48 hours with a resolution.
How can I track my order?
You will receive an email with a tracking link once your order is shipped. Login to your Mechatron Lab account and visit the 'My Orders' section to check the status. Tracking details are updated within 24 hours of dispatch. For any delays, you can contact our support team for assistance.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped from our warehouse. Go to 'My Orders' in your account and click on Cancel Order. Once shipped, cancellation is not possible but you can request a return after delivery. Refunds for canceled orders will be processed within 5-7 business days.
What payment methods do you accept?
We support UPI, Debit Cards, Credit Cards, and Net Banking. You can also pay using popular wallets like Paytm, PhonePe, and Google Pay. Cash on Delivery (COD) is available on selected pin codes. All payments are processed securely through trusted gateways.
Do you ship internationally?
Currently, Mechatron Lab ships orders only within India. We are working on enabling international shipping in the near future. For bulk international inquiries, please contact contact@mechatronlab.com. Customs, duties, and taxes for international shipping will be the buyer’s responsibility once enabled.
How long does delivery take?
Orders are usually processed and shipped within 1-2 business days. Delivery times vary between 3-7 business days depending on your location. Remote and rural areas may take slightly longer for delivery. You will receive real-time tracking updates to monitor your shipment.
Do you offer bulk discounts?
Yes, we provide special pricing for bulk orders and large quantity purchases. Educational institutions, makerspaces, and startups can request academic/volume discounts. Contact us via 'Contact Us' page with your order details for a custom quotation. Bulk orders may also include faster shipping and dedicated support.
What if I receive a damaged or wrong product?
Report the issue within 48 hours of delivery through our Contact Us page. Provide an unboxing video and clear images of the damaged/wrong item. We will verify your request and arrange for a replacement or refund. Refunds or replacements are processed as per our return and refund policy.
Do you provide technical support for DIY kits?
Yes, each DIY kit comes with basic assembly instructions or a guide. You can find tutorials, documentation, and videos on our website and YouTube channel. Our support team can assist you with troubleshooting common issues. Advanced technical support may be available for specific kits via our community forum.